Design Work & Projects
I am currently the owner / director of the design consultancy, jh-01 / Human Experience Design. In my personal capacity I teach part-time at the University of Johannesburg and conduct my academic research through the same institution.
I began my career in 1997 designing information architectures in Cape Town with various companies including Ogilvy Interactive. I then left to work in London for three years, again working in agencies including Lowes, Agency.com and Ogilvy Interactive. I returned to my home town of Johannesburg in 2004 and soon after started jh-01 / Human Experience Design which I continue to run. In September 2013 I moved to London to assist Nomensa (Bristol) in growing their business and opening a London office. Firma, a concept design consultancy, was founded in 2015 by myself and Terence Fenn. We closed virtual doors around 2017 / 8.
Please note:
“User experience design” refers to projects where the user-centered method was applied from research, through to strategy, design and testing.
“IA / IXD” refers to design where research and testing was either not a part of the project or conducted by another party.
With Firma in Johannesburg (2017 -2017/8)
- Nedbank (South Africa, Finance) Enterprise-wide CX/UX strategy
- Standard Bank Group (International, Finance) Full and part time UX design courses
- Museum Of African Design (South Africa) Design thinking workshops
With jh-01 / Human Experience Design in Johannesburg (2005 till present)
- ASICS (International, apparel) Web, information architecture design
- Audi (South Africa, automotive) Web, content creation
- Chevrah Kadisha (South Africa, non-profit) Web, user experience design
- DSTV (Africa, entertainment) Digital TV, user experience design
- eThekweni Municipality (South Africa, governmental) Web, information architecture design
- eThekweni Municipality (South Africa, government) Intranet, information architecture design
- Ford (South Africa, automotive) Web, information architecture design
- Global Trader 247 (South Africa, financial) Web and desktop software, user experience design
- Global Trader 247 (South Africa, financial) Seminar development
- Greater Good SA Trust (International, non-profit) Web, user experience design
- Home Coming Revolution (International, non-profit) Web; information architecture design
- Hotel Yeoville (South Africa, Arts & culture) Web, user experience design
- Immersion Group (Global South, Design) Organisational design philosophy
- Investec Group (International, Financial) Web, mobile and tablet, user experience design
- Investec Private Bank (South Africa, financial) Multi-channel, user experience design
- Investec Specialist Bank (United Kingdom, financial) Web and mobile, user experience design
- Liberty Global (Pan European, telco) UX institutionalisation plan and CX strategy development
- Mazda (South Africa, automotive) Web, information architecture design
- MNET (South Africa, entertainment) Desktop software, user experience design
- Momentum Life (South Africa, financial) Intranet, information architecture design
- MTN (South Africa, telecommunications) Web, Marketing campaign
- Mudwallow (South Africa, tourism) Web, information architecture design
- Nashua (South Africa, retail) Web, information architecture design (visioning)
- Pam Golding Properties (International, real estate) Web and intranet, user experience design
- Platinum Play (International, entertainment) Web and desktop software, user experience design
- Royal Vegas (International, entertainment) Web and desktop software, user experience design
- SA Institute for Entrepreneurship (South Africa, non-profit) Web, information architecture design
- SA Tourism (International, tourism) Web, information architecture design
- SEAT (United Kingdom, automotive) Web, information architecture design
- SEAT (China, automotive) End-to-end customer journeys
- South African Airways (International, airline) Web, user experience design
- Standard Bank Multi-Channel Integration Visioning (South Africa, financial) Multi-channel, user experience design visioning
- Standard Bank Multi-Channel UX Framework (South Africa, financial) Multi-channel, user experience design
- Standard Bank Group (South Africa, financial) App to responsive web POC
- Standard Bank Group (South Africa, financial) Integrated digital and single site POC
- Standard Bank Cash Shared Services (SA and Africa) Design thinking and innovation
- Toyota (South Africa, automotive) Web, user experience design
- Trinity Session (International, arts & culture) Web, information architecture design
- UNESCO (Africa, arts & culture) Multi-channel; strategy
- Vegas Palms (International, entertainment) Web and desktop software, user experience design
- Virgin Mobile (South Africa, telecommunications) Web, user experience design
- Volkswagen (South Africa, automotive) Multi-channel, strategy and information architecture design
With Nomensa, London (2013 – 2014)
- Liberty Global (Europe, telco) Pitch win, UX institutionalisation plan and CX strategy development
- Nomensa, (International, design) Proposition and business development and design management.
- National Trust (UK, not-for-profit), Design management
- nPower (UK, utility) Design management
- Virgin Money (UK, financial) Design management
- Sopra (UK, financial) Proposition development and design management
- Cambridge English Language Assessment (International, education) Design management
With Ogilvy Interactive in London (2003)
- American Express (Europe, financial) Web, information architecture design
With Agency.com in London (2001 – 2003)
- British Airways (International, airline) Web, strategy
- British Telecom Broadband (United Kingdom, telecommunications) Web, Internet and multimedia, user experience design
- British Telecom Business Broadband (United Kingdom, telecommunications) Web, information architecture design
- British Telecom Home Computing (United Kingdom, telecommunications) Web, information architecture design
- Electronic Arts (International, entertainment) Web, information architecture design
- Sainsbury’s Bank (United Kingdom; financial) Web, information architecture design
- T-Mobile (Holland, telecommunications) Web and Internet (email), information architecture design
- T-Mobile (United Kingdom, telecommunications) Web, information architecture design
- T-Mobile (United Kingdom, telecommunications) Web, campaign integration
With Lowes in London (2000 – 2001)
- 3COM (International, retail) Web, campaign
- HSBC Global Interface Redesign (International, financial) Web, information architecture design
- HSBC Offshore (International, financial) Web, information architecture design
- HSBC Education Challenge (International, financial) Web, campaign
- HSBC Yahoo! Paydirect (International, financial) Web, information architecture design
- SAAB (United Kingdom, automotive) Web, information architecture design
With Ogilvy Interactive in Cape Town (1999 – 2000)
- BP (South Africa, energy) Internet (email), campaign
- iAfrica.com (South Africa, entertainment) Web, Internet (email), campaign
- Old Mutual (South Africa, financial) Extranet, information architecture design
- Old Mutual Bank (South Africa, financial) Web, information architecture design
- Volkswagen CRM (South Africa, automotive) Web, information architecture design
With Krytp+ in Cape Town (1998 – 1999)
- Computermaps (South Africa, technology) Web, information architecture design
- Sunfoods Online Grocery Store (South Africa, retail) Web, information architecture design
- Time Quantum Technologies (South Africa, technology) Web, content creation
With Lemonline Media in Cape Town (1997)
- Lithium (South Africa, entertainment) Web, information architecture design and copywriting
- Mariner’s Wharf (South Africa, retail) Web, content creation