Design Work & Projects

I am currently the owner / director of the design consultancy, jh-01 / Human Experience Design.  In my personal capacity I teach part-time at the University of Johannesburg and conduct my academic research through the same institution.

I began my career in 1997 designing information architectures in Cape Town with various companies including Ogilvy Interactive. I then left to work in London for three years, again working in agencies including Lowes, Agency.com and Ogilvy Interactive. I returned to my home town of Johannesburg in 2004 and soon after started jh-01 / Human Experience Design which I continue to run. In September 2013 I moved to London to assist Nomensa (Bristol) in growing their business and opening a London office. Firma, a concept design consultancy, was founded in 2015 by myself and Terence Fenn. We closed virtual doors around 2017 / 8.

Please note:

“User experience design” refers to projects where the user-centered method was applied from research, through to strategy, design and testing.

“IA / IXD” refers to design where research and testing was either not a part of the project or conducted by another party.

With Firma in Johannesburg (2017 -2017/8)

• Nedbank (South Africa, Finance) Enterprise-wide CX/UX strategy
• Standard Bank Group (International, Finance) Full and part time UX design courses
• Museum Of African Design (South Africa) Design thinking workshops

With jh-01 / Human Experience Design in Johannesburg (2005 till present)

• ASICS (International, apparel) Web, information architecture design
• Audi (South Africa, automotive) Web, content creation
• Chevrah Kadisha (South Africa, non-profit) Web, user experience design
• DSTV (Africa, entertainment) Digital TV, user experience design
• eThekweni Municipality (South Africa, governmental) Web, information architecture design
• eThekweni Municipality (South Africa, government) Intranet, information architecture design
• Ford (South Africa, automotive) Web, information architecture design
• Global Trader 247 (South Africa, financial) Web and desktop software, user experience design
• Global Trader 247 (South Africa, financial) Seminar development
• Greater Good SA Trust (International, non-profit) Web, user experience design
• Home Coming Revolution (International, non-profit) Web; information architecture design
• Hotel Yeoville (South Africa, Arts & culture) Web, user experience design
• Immersion Group (Global South, Design) Organisational design philosophy
• Investec Group (International, Financial) Web, mobile and tablet, user experience design
• Investec Private Bank (South Africa, financial) Multi-channel, user experience design
• Investec Specialist Bank (United Kingdom, financial) Web and mobile, user experience design
• Liberty Global (Pan European, telco) UX institutionalisation plan and CX strategy development
• Mazda (South Africa, automotive) Web, information architecture design
• MNET (South Africa, entertainment) Desktop software, user experience design
• Momentum Life (South Africa, financial) Intranet, information architecture design
• MTN (South Africa, telecommunications) Web, Marketing campaign
• Mudwallow (South Africa, tourism) Web, information architecture design
• Nashua (South Africa, retail) Web, information architecture design (visioning)
• Pam Golding Properties (International, real estate) Web and intranet, user experience design
• Platinum Play (International, entertainment) Web and desktop software, user experience design
• Royal Vegas (International, entertainment) Web and desktop software, user experience design
• SA Institute for Entrepreneurship (South Africa, non-profit) Web, information architecture design
• SA Tourism (International, tourism) Web, information architecture design
• SEAT (United Kingdom, automotive) Web, information architecture design
• SEAT (China, automotive) End-to-end customer journeys
• South African Airways (International, airline) Web, user experience design
• Standard Bank Multi-Channel Integration Visioning (South Africa, financial) Multi-channel, user experience design visioning
• Standard Bank Multi-Channel UX Framework (South Africa, financial) Multi-channel, user experience design
• Standard Bank Group (South Africa, financial) App to responsive web POC
• Standard Bank Group (South Africa, financial) Integrated digital and single site POC
• Standard Bank Cash Shared Services (SA and Africa) Design thinking and innovation
• Toyota (South Africa, automotive) Web, user experience design
• Trinity Session (International, arts & culture) Web, information architecture design
• UNESCO (Africa, arts & culture) Multi-channel; strategy
• Vegas Palms (International, entertainment) Web and desktop software, user experience design
• Virgin Mobile (South Africa, telecommunications) Web, user experience design
• Volkswagen (South Africa, automotive) Multi-channel, strategy and information architecture design

With Nomensa, London (2013 – 2014)

• Liberty Global (Europe, telco) Pitch win, UX institutionalisation plan and CX strategy development
• Nomensa, (International, design) Proposition and business development and design management.
• National Trust (UK, not-for-profit), Design management
• nPower (UK, utility) Design management
• Virgin Money (UK, financial) Design management
• Sopra (UK, financial) Proposition development and design management
• Cambridge English Language Assessment (International, education) Design management

With Ogilvy Interactive in London (2003)

• American Express (Europe, financial) Web, information architecture design

With Agency.com in London (2001 – 2003)

• British Airways (International, airline) Web, strategy
• British Telecom Broadband (United Kingdom, telecommunications) Web, Internet and multimedia, user experience design
• British Telecom Business Broadband (United Kingdom, telecommunications) Web, information architecture design
• British Telecom Home Computing (United Kingdom, telecommunications) Web, information architecture design
• Electronic Arts (International, entertainment) Web, information architecture design
• Sainsbury’s Bank (United Kingdom; financial) Web, information architecture design
• T-Mobile (Holland, telecommunications) Web and Internet (email), information architecture design
• T-Mobile (United Kingdom, telecommunications) Web, information architecture design
• T-Mobile (United Kingdom, telecommunications) Web, campaign integration

With Lowes in London (2000 – 2001)

• 3COM (International, retail) Web, campaign
• HSBC Global Interface Redesign (International, financial) Web, information architecture design
• HSBC Offshore (International, financial) Web, information architecture design
• HSBC Education Challenge (International, financial) Web, campaign
• HSBC Yahoo! Paydirect (International, financial) Web, information architecture design
• SAAB (United Kingdom, automotive) Web, information architecture design

With Ogilvy Interactive in Cape Town (1999 – 2000)

• BP (South Africa, energy) Internet (email), campaign
• iAfrica.com (South Africa, entertainment) Web, Internet (email), campaign
• Old Mutual (South Africa, financial) Extranet, information architecture design
• Old Mutual Bank (South Africa, financial) Web, information architecture design
• Volkswagen CRM (South Africa, automotive) Web, information architecture design

With Krytp+ in Cape Town (1998 – 1999)

• Computermaps (South Africa, technology) Web, information architecture design
• Sunfoods Online Grocery Store (South Africa, retail) Web, information architecture design
• Time Quantum Technologies (South Africa, technology) Web, content creation

With Lemonline Media in Cape Town (1997)

• Lithium (South Africa, entertainment) Web, information architecture design and copywriting
• Mariner’s Wharf (South Africa, retail) Web, content creation