Work experience

I am currently the owner / director of the design consultancy, jh-01 / Human Experience Design.  In my personal capacity I teach part-time at the University of Johannesburg and conduct my academic research through the same institution.

I began my career in 1997 designing information architectures in Cape Town with various companies including Ogilvy Interactive. I then left to work in London for three years, again working in agencies including Lowes, Agency.com and Ogilvy Interactive. I returned to my home town of Johannesburg in 2004 and soon after started jh-01 / Human Experience Design which I continue to run. In September 2013 I moved to London to assist Nomensa (Bristol) in growing their business and opening a London office. Firma, a concept design consultancy, was founded in 2015 by myself and Terence Fenn. We closed virtual doors around 2017 / 8.

Please note:

  • “User experience design” refers to projects where the user-centered method was applied from research, through to strategy, design and testing.
  • “IA / IXD” refers to design where research and testing was either not a part of the project or conducted by another party.

With Firma in Johannesburg (2017 -2017/8)

  • Nedbank (South Africa, Finance) Enterprise-wide CX/UX strategy
  • Standard Bank Group (International, Finance) Full and part time UX design courses
  • Museum Of African Design (South Africa) Design thinking workshops

With jh-01 / Human Experience Design in Johannesburg (2005 till present)

  • ASICS (International, apparel) Web, information architecture design
  • Audi (South Africa, automotive) Web, content creation
  • Chevrah Kadisha (South Africa, non-profit) Web, user experience design
  • DSTV (Africa, entertainment) Digital TV, user experience design
  • eThekweni Municipality (South Africa, governmental) Web, information architecture design
  • eThekweni Municipality (South Africa, government) Intranet, information architecture design
  • Ford (South Africa, automotive) Web, information architecture design
  • Global Trader 247 (South Africa, financial) Web and desktop software, user experience design
  • Global Trader 247 (South Africa, financial) Seminar development
  • Greater Good SA Trust (International, non-profit) Web, user experience design
  • Home Coming Revolution (International, non-profit) Web; information architecture design
  • Hotel Yeoville (South Africa, Arts & culture) Web, user experience design
  • Immersion Group (Global South, Design) Organisational design philosophy
  • Investec Group (International, Financial) Web, mobile and tablet, user experience design
  • Investec Private Bank (South Africa, financial) Multi-channel, user experience design
  • Investec Specialist Bank (United Kingdom, financial) Web and mobile, user experience design
  • Liberty Global (Pan European, telco) UX institutionalisation plan and CX strategy development
  • Mazda (South Africa, automotive) Web, information architecture design
  • MNET (South Africa, entertainment) Desktop software, user experience design
  • Momentum Life (South Africa, financial) Intranet, information architecture design
  • MTN (South Africa, telecommunications) Web, Marketing campaign
  • Mudwallow (South Africa, tourism) Web, information architecture design
  • Nashua (South Africa, retail) Web, information architecture design (visioning)
  • Pam Golding Properties (International, real estate) Web and intranet, user experience design
  • Platinum Play (International, entertainment) Web and desktop software, user experience design
  • Royal Vegas (International, entertainment) Web and desktop software, user experience design
  • SA Institute for Entrepreneurship (South Africa, non-profit) Web, information architecture design
  • SA Tourism (International, tourism) Web, information architecture design
  • SEAT (United Kingdom, automotive) Web, information architecture design
  • SEAT (China, automotive) End-to-end customer journeys
  • South African Airways (International, airline) Web, user experience design
  • Standard Bank Multi-Channel Integration Visioning (South Africa, financial) Multi-channel, user experience design visioning
  • Standard Bank Multi-Channel UX Framework (South Africa, financial) Multi-channel, user experience design
  • Standard Bank Group (South Africa, financial) App to responsive web POC
  • Standard Bank Group (South Africa, financial) Integrated digital and single site POC
  • Standard Bank Cash Shared Services (SA and Africa) Design thinking and innovation
  • Toyota (South Africa, automotive) Web, user experience design
  • Trinity Session (International, arts & culture) Web, information architecture design
  • UNESCO (Africa, arts & culture) Multi-channel; strategy
  • Vegas Palms (International, entertainment) Web and desktop software, user experience design
  • Virgin Mobile (South Africa, telecommunications) Web, user experience design
  • Volkswagen (South Africa, automotive) Multi-channel, strategy and information architecture design

With Nomensa, London (2013 – 2014)

  • Liberty Global (Europe, telco) Pitch win, UX institutionalisation plan and CX strategy development
  • Nomensa, (International, design) Proposition and business development and design management.
  • National Trust (UK, not-for-profit), Design management
  • nPower (UK, utility) Design management
  • Virgin Money (UK, financial) Design management
  • Sopra (UK, financial) Proposition development and design management
  • Cambridge English Language Assessment (International, education) Design management

With Ogilvy Interactive in London (2003)

  • American Express (Europe, financial) Web, information architecture design

With Agency.com in London (2001 – 2003)

  • British Airways (International, airline) Web, strategy
  • British Telecom Broadband (United Kingdom, telecommunications) Web, Internet and multimedia, user experience design
  • British Telecom Business Broadband (United Kingdom, telecommunications) Web, information architecture design
  • British Telecom Home Computing (United Kingdom, telecommunications) Web, information architecture design
  • Electronic Arts (International, entertainment) Web, information architecture design
  • Sainsbury’s Bank (United Kingdom; financial) Web, information architecture design
  • T-Mobile (Holland, telecommunications) Web and Internet (email), information architecture design
  • T-Mobile (United Kingdom, telecommunications) Web, information architecture design
  • T-Mobile (United Kingdom, telecommunications) Web, campaign integration

With Lowes in London (2000 – 2001)

  • 3COM (International, retail) Web, campaign
  • HSBC Global Interface Redesign (International, financial) Web, information architecture design
  • HSBC Offshore (International, financial) Web, information architecture design
  • HSBC Education Challenge (International, financial) Web, campaign
  • HSBC Yahoo! Paydirect (International, financial) Web, information architecture design
  • SAAB (United Kingdom, automotive) Web, information architecture design

With Ogilvy Interactive in Cape Town (1999 – 2000)

  • BP (South Africa, energy) Internet (email), campaign
  • iAfrica.com (South Africa, entertainment) Web, Internet (email), campaign
  • Old Mutual (South Africa, financial) Extranet, information architecture design
  • Old Mutual Bank (South Africa, financial) Web, information architecture design
  • Volkswagen CRM (South Africa, automotive) Web, information architecture design

With Krytp+ in Cape Town (1998 – 1999)

  • Computermaps (South Africa, technology) Web, information architecture design
  • Sunfoods Online Grocery Store (South Africa, retail) Web, information architecture design
  • Time Quantum Technologies (South Africa, technology) Web, content creation

With Lemonline Media in Cape Town (1997)

  • Lithium (South Africa, entertainment) Web, information architecture design and copywriting
  • Mariner’s Wharf (South Africa, retail) Web, content creation

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